Frequently asked questions at Controlpad

Answers to the questions you may have to help get you started.

What measures does Controlpad take to secure my data?

Controlpad takes several measures for data backup and security. Firstly, all user data and code is remotely backed up every 24 hours (rotational backup). Customer-provided images are stored and secured separately by Amazon. High availability is provided by Amazon Relational Database Service (RDS). RDS manages backups, software patching, automatic failure detection, and recovery.

Security is important to Controlpad. We continually seek to use the best, safest methods to keep your data secure.

Questions, comments, or concerns? Email us.

What should I do if I encounter a problem, find a bug, want to request a new feature, or have a question about Controlpad?

In the event that you encounter a problem with the software, Controlpad is ready to help at a moment’s notice. Controlpad takes different steps to deal with each issue, depending on the severity of the problem. Please refer to the chart below when deciding how to contact Controlpad, or if you are wondering what steps Controlpad will take.

Service Level Description Examples Who is involved How to contact
Non-critical Issues & Enhancements Feature requests, questions, or non-critical concerns. Request for a new button to enable a feature; move a button to a more convenient place; question about website layout. Specific developers as needed. Email us.

Moderate Non-money related issues that don’t affect immediate production. Images aren’t uploading for a new product; subcategories won’t save; sales tab won’t sort properly. Product and Project Managers, specific developers. Phone or email, depending on immediacy of problem
911 Critical Critical, money/income or production related issues–“Business is down.” Shopping cart isn’t functioning; credit cards being charged when they shouldn’t; reps can’t get paid. Everyone–all hands on deck until problem is solved. Call us.

1 (800) 830-4493

I want to use my own domain name (DNS). Is that possible?

Yes, it is possible to use your own domain name. Contact us via email and we’ll walk you through the process.

What do I do if my payment processor isn’t listed?

If your processor isn’t listed, it currently isn’t supported by Controlpad. However, it may be possible to integrate your processor. Email us and we will contact you with more information.

I have a question about or problem with shipping.

If you have a general question about shipping, email us.

I can’t print a shipping label from my orders.

Double check the destination and origin addresses. If those are both correct, try creating a Custom Shipping Label from the shipping tab. If you still can’t get it to work, call us.

I want to use my own shipping account.

Currently we don’t support using your own account. Controlpad uses one master shipping account for multiple customers. By doing so, each customer can benefit from greater discounts.

I already have a website. Can I keep it while using Controlpad?

It may be possible to use your own website. Contact us via email to discuss the possibility.

I don’t know or can’t remember how to use a feature, enter product, or how to otherwise use Controlpad.

Controlpad has plenty of how-to videos to get you rolling. If you still need assistance, email us with your questions.

I can’t login. What do I do?

Follow this short troubleshooting list. If you have completed this list and still can’t login, call us.

  1. Check your login url. It could be that you are on the wrong login page.
  2. Double check that your login and password are correct.
  • If you’ve forgotten your password, click the “Forgot Password” link and follow the prompts.

What browsers are supported by Controlpad?

Controlpad is a leading-edge company in technology and security. In order to stay secure and to function at peak performance, Controlpad provides support for the latest version of all the major browsers: Google Chrome, Safari, Firefox, and Microsoft browsers. Support is also provided for one version earlier than the current.

If you are experiencing a difficulty making a purchase, logging in, navigating a shopping or back office site, or any other web-based problem, it may be that your browser is out of date. Please check with your browser provider for the latest updates.

Please visit these sites for browser-specific support if necessary.

If you have the current version and are experiencing a problem, contact us.